Terms of
service.

Acceptance of terms

By creating an account or using the Service as a Host, you confirm that you are at least 18 years old and have legal capacity to enter into binding contracts, and you agree to be bound by these Terms of Service ("Terms"). Guests do not need an account to open an invitation or reply to it. If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

Definitions

For clarity throughout this document:

• "Service" means the Vowly Event website, web app, mobile applications and related services
• "Host" or "Organiser" means a registered user who creates events and manages invitations
• "Guest" means any individual invited to an event through the Service
• "Subscription" means a paid plan that unlocks the paid features described under “Subscriptions, trials, and billing”
• "Trial" means the 14-day complimentary access period for new accounts
• "Company," "we," "us" means CKR Technology Group Ltd

Account registration

To create events, you must register an account with accurate, current information. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. Notify us immediately at security@vowly.co if you suspect unauthorised access. How we handle your own personal data is explained in our Privacy Policy (vowly.co/privacy).

• One person may not maintain multiple free accounts to circumvent trial limits
• You must promptly update any information that becomes inaccurate
• You are responsible for all guest data uploaded to your account

Subscriptions, trials, and billing

Vowly Event operates on a freemium model. The planning features (event creation, budget, seating, tasks, guest-list management and invitation design) are free of charge with no time limit. The guest-facing features — publishing the invitation link, sending invitations and seat assignments by email, viewing RSVP reply details, the guest portal and its tools (menu, music, event timeline and gift list), guest photo uploads and downloading the QR code — together with team invitations, data export and choosing a custom link address, require a paid subscription. Subscription plans, features, and pricing are presented at vowly.co/pricing and within the platform.

• Free trial: 14 days of access to the paid, guest-facing features for new accounts, excluding QR-code download, team invitations, data export and a custom link address; no payment method required to start
• When a trial or subscription ends, your account is not locked and your data is not deleted; the free planning features remain available. A published invitation link stays reachable for a further 3 days and then stops being publicly accessible until an active subscription resumes, at which point the same link is restored
• Subscription fees are billed in advance on a monthly or annual cycle. Web subscriptions are charged in EUR, GBP or PLN; in-app purchases are charged in the currency and at the price the App Store or Google Play shows for your country
• Web prices are charged as displayed — the company is not currently VAT registered, so no UK VAT is added; App Store and Google Play purchases are processed by Apple and Google under their own terms
• Subscriptions renew automatically until you cancel. We send a reminder at least 3 days before each renewal payment, and cancelling is as straightforward as subscribing
• You can cancel at any time. A web subscription is cancelled in the app, from your plan in your profile; App Store and Google Play subscriptions are cancelled in the store's subscription settings, which the app opens for you (on the App Store, at least 24 hours before the period ends). Cancellation takes effect at the end of the current billing period, and the paid features stay available until then. Separately, within 14 days of a web purchase you can cancel the contract and get a refund, as described under “Right to cancel (web purchases)”

Payments are processed securely by Stripe Payments Europe Ltd. We do not store full payment card details on our servers.

Right to cancel (web purchases)

If you buy a subscription on the web (paid by card through Stripe), you have the right to cancel the contract within 14 days without giving any reason. The cancellation period ends at the end of the 14th day after the day of your purchase. After each web purchase, we email you a confirmation that gives the last day and includes the model cancellation form below.

• To cancel, tell us clearly that you want to cancel by emailing support@vowly.co (ideally from the email address on your account, so that we can find your subscription straight away) or by writing to us at the address in the form below. One sentence is enough. You may use the model cancellation form below, but you do not have to. To meet the deadline, it is enough to send your message before the cancellation period ends. You can also use the “Withdraw from contract here” button on your subscription screen in the web app (web.vowly.co), throughout the cancellation period; we confirm your withdrawal by email straight away, with the date and time we received it
• We refund what you paid within 14 days of your message, to the card you paid with. If, before paying, you ticked the box asking for your subscription to start straight away, we deduct a proportionate amount for the days you used before you told us; if you did not, we refund the full amount
• When you cancel, your subscription ends and no further payment is taken. Your account and your data are not deleted, and the free planning features remain available
• Cancelling the renewal in your subscription settings, or deleting your account, does not by itself give you a refund. If you do either within the 14 days, we will ask you whether you want to use your right to cancel
• Subscriptions bought in the app through the App Store or Google Play are not covered by this section: Apple or Google handle refunds for them under their own policies

Acceptable use

The Service is intended exclusively for the lawful management of social and corporate events. You agree not to use the Service in any way that violates applicable laws, infringes third-party rights, or compromises the integrity of the platform.

• No illegal content, hate speech, harassment, or content that promotes violence
• No spam, bulk unsolicited messaging, or fraudulent invitations
• No reverse engineering, scraping, or attempting to bypass security controls
• No impersonation of other individuals or organisations
• No use of the Service for the distribution of malware or phishing campaigns
• No collection of guest data for purposes unrelated to the specific event

Your content

You retain ownership of all content you upload to the Service, including event details, guest lists, and photographs. By uploading content, you grant CKR Technology Group Ltd a worldwide, royalty-free, non-exclusive licence to host, process, transmit, and display that content solely for the purpose of providing the Service to you.

You are solely responsible for ensuring you have all necessary rights and consents to upload and share any personal data of your guests. Where you use the Service to process your guests' personal data, our Data Processing Addendum (vowly.co/data-processing) forms part of these Terms and governs that processing.

Intellectual property

The Vowly Event platform, including all software, designs, trademarks, logos, and proprietary content, is the exclusive property of CKR Technology Group Ltd, protected under UK copyright law, EU intellectual property regulations, and international treaties. Nothing in these Terms grants you any right to use our trademarks or trade dress without prior written permission.

Service availability

We work to keep the Service available, but we cannot guarantee that it will always be available or free of interruptions. While maintenance is running, the app shows a notice and, when we know it, the time we expect to be back. This does not affect your statutory rights as a consumer.

• Maintenance can make the Service briefly unavailable; the app tells you while it is running
• Force majeure, third-party service failures and end-user network issues are outside our control
• We monitor the platform continuously and address incidents as quickly as possible

Suspension & termination

We may suspend or terminate your account if you breach these Terms or use the Service in a manner that harms other users or the platform. We will, where reasonable, provide notice and an opportunity to remedy the breach.

• Immediate suspension for serious violations including fraud, harassment, or illegal content
• If a payment for a web subscription fails, the paid features stay available for a further 3 days and then pause until the payment goes through; App Store and Google Play subscriptions follow the store's own billing grace period. A failed payment does not suspend your account: the free planning features remain available and your data is not deleted
• If we terminate your account for a breach of these Terms, you may request a copy of your data from support@vowly.co within 30 days of termination
• You can end these Terms at any time by deleting your account in the app (see vowly.co/delete-account). Deletion is immediate and permanent and ends a web subscription at once; App Store and Google Play subscriptions must be cancelled in the store

Limitation of liability

To the maximum extent permitted by law, CKR Technology Group Ltd shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, revenue, or data, arising from your use of the Service. Our aggregate liability for any claim is limited to the fees paid by you in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

Indemnification

If you use the Service for a business or organisation, you agree to indemnify CKR Technology Group Ltd against claims, damages or expenses arising from your breach of these Terms, your unlawful use of the Service or your infringement of third-party rights, including your guests' data-protection rights. If you are a consumer, you are responsible for losses you cause us by breaching these Terms, as the law provides.

Governing law & jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer protection law grants you the right to bring proceedings in your country of residence.

If you are a consumer in the EU or UK, nothing in these Terms limits the mandatory consumer protection rights of your country of residence. Most issues are resolved fastest by contacting us directly at support@vowly.co. (The European Commission's former Online Dispute Resolution platform was discontinued on 20 July 2025.)

Changes to these terms

We may change these Terms for valid reasons: to reflect a change in the law or in regulation, to add features to the Service or change them, to keep the Service secure, to reflect a change in our costs or in how our prices are structured, or to make the text clearer. We tell you about any price increase separately, before it applies to your subscription.

• The version in force and the date it took effect are shown at the top of this page. For new accounts, it applies from that date
• If you already have an account and we make a material change, we show you the updated Terms in the web app (web.vowly.co) with a short summary of what has changed and ask you to accept them; where appropriate, we also tell you by email. They apply to your account from the day you accept them. Changes in your favour, or changes required by law, may apply as soon as we publish them
• You can put off accepting the updated Terms until the end of the date given in the notice (14 days after the new version takes effect). After that date, you need to accept them to continue using the web app
• If you do not want to accept the updated Terms, you can delete your account at any time (vowly.co/delete-account)